FAQ

Frequently Asked Questions


How long does delivery take?

We aim to deliver all orders as quickly as possible.

Typical delivery times:

  • UK: 5–10 working days

  • International: 7–15 working days

You’ll receive tracking details once your order is dispatched.

Delivery times are estimates and may vary due to supplier logistics.

Do you offer free shipping?

Yes — we offer free shipping on selected promotions and minimum order values. Any offers will be clearly shown at checkout.

Can I track my order?

Absolutely. Once your order has been shipped, you’ll receive a tracking link via email so you can follow its journey.

Why hasn’t my tracking updated?

Tracking updates can take 2–5 days after dispatch depending on the courier. If you’re concerned, feel free to contact us and we’ll help.

Products

Are your earrings real silver?

All of our pieces are crafted from 925 sterling silver or high-quality plated materials. If you are still unsure, please contact us directly.

Will the jewellery tarnish?

Our jewellery is designed for everyday wear. To keep it looking its best:

  • Avoid water and perfumes

  • Store in a dry place

  • Use a soft polishing cloth

Are your earrings suitable for sensitive ears?

Yes — many of our earrings are hypoallergenic and made from skin-friendly materials. Please check individual product descriptions for specifics.

Do you use real product photos?

Yes — we aim to provide accurate product images. Some lifestyle images may be enhanced for presentation, but sizing and design remain true to the product.

Returns & Refunds

What is your return policy?

We can accept returns within 28 days of delivery.

Items must be:

  • Unused

  • In original packaging

All requests must be done in writing to enquiries@noble-uk.com where we will investigate on a case by case review, you must include images and as much info as possible so we can review as accurately as possible.

Do I have to pay for returns?

Return shipping costs depend on the reason for return.

How long do refunds take?

Once we receive your return, refunds are processed within 3–5 working days back to your original payment method.

Changes & Cancellations

Can I cancel my order?

Yes — you can cancel within 12 hours of placing your order. After this time, your order may already be processed for dispatch.

Trust & Brand

Is Noble UK a UK-based business?

Yes — Noble UK serves customers across the UK and internationally with a focus on stylish, affordable jewellery and excellent customer service.

How can I contact you?

We’re here to help!

Email: Enquiries@noble-uk.com
We will aim to respond within 24 hours.

Do you offer guarantees?

We stand by the quality of our products. If you receive a damaged or incorrect item, please contact us so we can assist directly.

Where do you ship from?

We ship from a network of global fulfilment partners to ensure the best pricing and availability.